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Frequently Asked Questions about eMedicalAssistance

Will I have to retype all of my client information into eMedicalAssistance?
No. We have the ability to import client information. If your client information is in an Excel spreadsheet, or in a database, we can help you export the data to our application.

Is it possible to print eligibility reports on a program-by-program basis?
Yes. In order to print reports based on programs, you must either enter program admission data into eMedicalAssistance, or export it from your existing database application.

What sort of computer do I need to run eMedicalAssistance?
A PC running Microsoft Windows 2000 or Windows XP, a 2GHz+ Pentium processor, with at least 256MB of RAM. The computer must have a Hayes-compatible modem, which is a requirement from the State of Pennsylvania.

Do I have to go through a certification process?
No. We are already certified by the State of Pennsylvania to do batch eligibility transactions. The only requirement for you is to have a PA Promise identification number.

What if there is a billing dispute?
eMedicalAssistance prints the unique transaction ID number for each client’s eligibility request in its reports. If there is ever a question, the transaction ID is your proof that you checked the client’s eligibility. The State and managed care providers will abide by the eligibility data you have if you can present the transaction ID.